BI Support Platform

Enhancing the quality and impact of business support for UK businesses

The Benchmark Index Business Support Solution is a powerful and flexible end-to-end business diagnostic and benchmarking platform that enables support organisations to make a meaningful impact on businesses, while simplifying and unifying the process with which they serve them. The platform is configured to local branding requirements and tailored to local needs through the selection of sector applications and functionality options. The platform brings together all assessment data under one roof, allowing different views on business strengths and weaknesses through a variety of different lenses.


  • The development of qualified new business leads
  • An understanding of business potential helping to inform decisions about which businesses to invest
  • Deeper insights through themed and sector-based assessments¬†
  • Interventions that are directly targeted at the areas that will drive measurable business performance
  • An objective assessment of the firm level and economic impact delivered by support interventions
  • Targeted policy, strategy and service design based on intelligence from the local businesses.

Key features

  • Access to multiple tools that can be used across the customer journey including:

    - Business segmentation applications

    - Core business model diagnostics

    - A suite of themed and sector focused extension diagnostics

    - Impact assessment tools

    - Data analytics and reporting tools

  • A database of 100,000+ business performance scorecards allowing active business comparison and benchmarking
  • Collaborative action planning functionality allowing partners to work together when supporting businesses
  • Online self-assessment tools that can be used to support marketing and business engagement activities
  • Flexible platform designed for hybrid service delivery (self-service, online, face to face, telephone)
  • Access to a team of business support experts to support service design
  • Responsive customer support and secure, robust technology.

How it works

The platform is configured to local need through 4 simple steps:

Step 1: Choose which assessment modules are required

Step 2: Decide who needs access

Step 3: Apply local branding and content

Step 4: Start making an impact

Benchmark Index Community

Benchmark Index is used across the globe and has a loyal base in the UK, including combined authorities, local enterprise partnerships, local authorities and growth hubs. We bring Benchmark Index user groups together to share best practice, collaborate and co-create.

We look forward to welcoming you to our vibrant and supportive community.


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